Troubleshooting

Stripe is not connected

Open Payments in Store Management and select Review Stripe connection. If the Operator's connected account is restricted or has requirements due, complete the actions shown by Stripe before trying another payment.

The location is not ready

Check the physical Location address, connected-account readiness in Payments, the Stripe Terminal Location, and reader assignment in that order.

A payment looks ambiguous

Do not tap Pay again. Keep the tablet online and use the payment status or Operator reconciliation workflow to determine whether Stripe succeeded.